Job Summary
The West London Health Trust NHS (Forensic Service) consists of 3 main forensic receptions:
Men’s/Adolescent Low-Medium Secure
Women’s Enhanced Medium Secure Unit
All units are located on the St Bernard’s Hospital site.
The successful applicant will be expected to work in all 3 Sister Receptions on a rotational Day and Night basis, providing a wide range of Security, Reception, and Administrative duties.
Shift Types:
Long Days: 06:30 – 21:30 hrs
Cross Shift: 09:30 – 20:00 hrs
Flexi Shift: Hours dependent on service needs
Night Shift: 21:10 – 07:00 hrs
Job Overview
Employer: West London Health Trust NHS
Job Title: Security Receptionist
Location: United Kingdom
Salary: £29,176 to £30,225 Per Annum
Job Type: Full-time
Closing Date: 11 July 2025
Main Duties of the Job
Security Duties Include:
Operation of Security Doors
Issuing and recording security items to staff
Accounting for all security items via audits at the start and end of each shift
Recording entry and exit times for service users/visitors
Booking in and out visitors per the Visitor Policy
Assisting in the search process for visitors and service users
Ensuring the security of the unit is never compromised
Maintaining confidentiality at all times
Administrative Duties Include:
Processing incoming and outgoing mail
Approving/reviewing visitor booking requests via online Exchange booking system
Accepting and redistributing deliveries
Handling general telephone inquiries (internal and external)
Providing information services to service users, visitors, and staff
General office duties
About Us
West London NHS Trust is one of the most diverse healthcare providers in the UK, offering:
Mental health, physical health, and community services
Management of Broadmoor Hospital (a high-security facility)
Services in Ealing, Hounslow, and Hammersmith & Fulham
Care for over 400,000 people
Key Facts:
5,000+ staff (59% BME)
Turnover (2024–25): £500m
CQC rating: Good overall, Outstanding for forensic services
Leads the NW London CAMHS provider collaborative
Job Description
Job Responsibilities:
Refer to the Candidate Pack for a full breakdown. Below is a summary of key criteria used for application assessment.
Person Specification
Qualifications
Essential:
Educated to GCSE level or higher (Grade C or above)
Desirable:
NVQ qualification
Experience
Essential:
At least 1 year as receptionist/front-of-house
Ability to sustain initiative under difficult circumstances
Understanding of equal opportunities
Desirable:
Previous NHS experience
Experience with mentally ill patients
2+ years as receptionist/front-of-house
Knowledge/Skills
Essential:
Knowledge of administrative procedures
Evidence of personal development
Ability to maintain developed systems
Desirable:
Knowledge of security within a secure environment
Additional Information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure submission to the Disclosure and Barring Service (DBS).
Certificate of Sponsorship
Applications from job seekers requiring Skilled Worker Sponsorship are welcome and will be considered equally.
From 6 April 2017, applicants for UK entry clearance under this route must present a criminal record certificate from any country they’ve lived in continuously or cumulatively for 12+ months in the past 10 years. This also applies to adult dependants (18+).
Guidance: Criminal records checks for overseas applicants
How to Apply
If you’re interested in this role, visit the official website for more information —
Click here to apply now.