Company Overview
Orca Business Support Limited, founded in 2010, is one of the leading virtual receptionists, PA, and outsourced communication specialists in the UK. The company is committed to delivering high-quality customer service, excellence, and value-adding opportunities for clients.
Role Overview
This is a full-time position with a bespoke rota for successful candidates, including evenings and weekends. The role involves working as a Call Handler (Virtual Personal Assistant), answering a high volume of calls for various companies, taking messages, and forwarding them with urgency and efficiency. The focus is on delivering high-quality messages and ensuring a positive experience for each caller.
- Employer: Orca Business Support Limited
- Job Title: Customer Service Agent
- Location: Remote (United Kingdom)
- Salary: £12.21 per hour
- Job Type: Full-time
Key Duties
Answer a high volume of calls on behalf of multiple companies.
Take accurate messages and forward them promptly.
Maintain the quality of client communication.
Skills and Experience Required
Previous call centre experience handling high call volumes.
Excellent customer service skills.
Strong administration skills.
Proficiency in PC use; knowledge of Word, Excel, and Outlook advantageous.
Ability to work well under pressure.
Equipment Requirement
Own equipment required (laptop, headset, and internet).
No Chromebooks – they cannot run the CRM/phone system.
Employment Details
Job Types: Full-time, Permanent (Remote considered)
Pay: £12.21 per hour
Language: English (required)
Work Authorisation: United Kingdom (required)
Benefits
Company pension
Free eye tests
Free parking
On-site parking
Referral programme
Work from home
Monthly fundraising activities
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.