About Message Direct
Established in 1994, Message Direct was the first UK company to adopt Direct Dialling In (DDI) technology for business answering services, making it the longest-established call handling service in the UK. Over the last 30 years, the company has built a successful, industry-leading business with a dedication to customer service and solutions, achieving a 97% customer satisfaction score.
- Employer: Message Direct
- Job Title: Call Center Agent
- Location: Remote in the UK (England, Scotland, Wales, Northern Ireland)
- Salary: £12.27 per hour
- Job Type: Full-time
The Opportunity
Message Direct is seeking enthusiastic and dedicated Contact Centre Agents to join its team. This role is ideal for those who thrive in fast-paced environments and are passionate about delivering excellent customer service.
Agents will be responsible for:
Handling personalised calls.
Taking accurate messages.
Redirecting calls.
Booking appointments through external systems.
Professionalism, composure under pressure, and adaptability are essential. Comprehensive in-house training and ongoing professional development are provided.
Key Responsibilities
Handle calls using client-specific scripts for personalised service.
Take precise messages, redirect calls, and book appointments efficiently.
Communicate professionally with callers, maintaining composure under pressure.
Complete initial and ongoing training, including updates and refreshers.
Follow internal policies, including equal opportunities, health and safety, and other guidelines.
Role Requirements
Previous experience in a call centre or receptionist role.
Strong written and verbal communication skills with excellent English grammar.
Proficiency in basic IT skills, including computer systems, laptops, and headsets.
Experience as a receptionist in healthcare, medical, or busy environments is beneficial.
Familiarity with booking systems is an advantage.
About You
Calm and composed under pressure.
Skilled at de-escalating challenging situations.
Friendly, enthusiastic, and empathetic over the phone.
Strong attention to detail and active listening skills.
Adaptable to changing priorities and able to multitask.
Eager to learn and develop.
Company Benefits
Health Cash Plan and EAP with Simplyhealth (after probation).
Full in-house training.
Career development opportunities.
Pension scheme.
Paid holidays.
Referral reward programme.
Work from home.
Work Schedule
Hours: 40 per week.
Days: Monday to Friday.
Shifts: 8-hour shifts, 1:30 PM – 10:00 PM.
Pay: £12.27 per hour.
Location: Remote (UK only – England, Scotland, Wales, Northern Ireland).
Application Questions
Do you have the legal right to work in the UK?
Have you ever worked at Message Direct or JAM?
What is your notice period?
Are you able to start work on 15/09/2025?
Can you work 40 hours per week (Monday–Friday, 1:30 PM – 10:00 PM shifts)?
How to Apply
If you’re interested in this role, visit the official Message Direct website for more details — [click here to apply now].
About Me
Motivated Customer Service Representative with 10 months’ experience in assisting clients, resolving
issues, and ensuring customer satisfaction. Strong communication, empathy, and multitasking skills
with a professional approach to customer support.
Motivated Customer Service Representative with 10 months’ experience in assisting clients, resolving
issues, and ensuring customer satisfaction. Strong communication, empathy, and multitasking skills
with a professional approach to customer support.