Job Summary
Data Entry Clerk, 30 hours per week.
An opportunity has arisen to join the Patient Experience Team as a Data Entry Clerk. The role involves providing support with the data entry of patient feedback received by the team, including survey data and compliments.
- Employer: North Cumbria Integrated Care NHS Foundation Trust
- Job Title: Data Entry Clerk
- Location: United Kingdom
- Salary: £24,465 per annum (Pro Rata)
- Job Type: Part-time
- Closing Date: 24 September 2025
Main Duties of the Job
Ensure accurate data entry onto the patient experience tool.
Record compliments using Microsoft Excel.
Open mail, date stamp, and distribute appropriately.
Add data from IQVIA to posters, print, and laminate.
Maintain the team’s generic email inbox.
Communicate effectively at all levels.
Monitor free text comments on the patient experience tool.
Provide patient feedback information in PDF format to collaborative staff when requested.
Post requested leaflets, questionnaires, and SAE to services or patients.
Monitor national feedback websites and raise awareness within the team.
Respond to enquiries in a confidential, pleasant, and helpful manner.
Answer telephone calls, take messages, and share with the identified team member.
Maintain safe storage of confidential information.
Collect patient feedback surveys from wards and outpatient areas.
Maintain a clean workstation.
File documents in accordance with trust policy.
Highlight data entry errors promptly and efficiently to improve database quality.
Take meeting notes at team meetings.
Perform ad hoc administrative tasks as agreed with the Patient Experience Manager.
About the Organisation
North Cumbria Integrated Care NHS Foundation Trust (NCIC) aims to deliver outstanding healthcare services to the population of North Cumbria. The Trust is focused on creating a centre of excellence for rural and remote healthcare, providing a wide range of community and acute services.
Key Principles
Being a clinically led organisation
Quality and safety at the heart of the Trust
A positive patient experience every time
A great place to work
Managing money well
NCIC is committed to supporting a diverse workforce that reflects the local community, fostering an inclusive and compassionate environment. The Trust also supports sustainability, working towards making the North East and North Cumbria the greenest region in England by 2030.
Job Description
Responsibilities
Please see the attached job description and person specification for further details, including essential and desirable criteria.
Important Information
Applicants must check eligibility for employment under UK immigration rules, including Health and Care Visa or Skilled Worker Visa requirements.
Applications not meeting the eligibility criteria will not progress.
Guaranteed interview scheme applies for candidates under the Disability Confident Scheme or Armed Forces Covenant, provided essential criteria are met.
Relocation assistance may be available for eligible posts.
Posts may close early if sufficient applications are received.
Interview Process
Shortlisted candidates will be notified via email to select an interview time through their Trac account, usually within 2 weeks of the closing date.
DBS Information
Posts subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 may require a DBS check.
DBS costs are to be met by successful candidates via salary deduction.
Standard Check: £21.85 (deducted in instalments).
Enhanced Check: £41.90 (deducted in instalments).
Additional Benefits
Lease car (subject to role)
27 days holiday (rising to 33 after 10 years)
Flexible working scheme
NHS pension scheme
Access to NHS discounts
Employee Assistance Programme (EAP)
Opportunities for career development
Person Specification
Qualifications
Good all-round education (GCSE or equivalent passes in English and Maths) or equivalent work-based experience.
Knowledge and Experience
Previous file management experience.
Experience of general office procedures.
Evidence of good organisational skills.
Skills and Aptitudes
Effective IT skills (Microsoft Office).
Ability to input confidential data accurately.
Maintain confidentiality at all times.
Work under pressure and meet deadlines.
Good interpersonal and telephone skills.
Effective written and verbal communication.
Ability to adapt to fluctuating workloads.
Strong organisational skills and teamwork abilities.
Other Requirements
Act in ways that support equality and value diversity (Level 1).
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.