Employer: Entain
Job Title: Retail Customer Service
Location: England, United Kingdom
Salary: £12.50 per hour
Job Type: Part-time
Job Description
Entain is looking for passionate individuals who love sports or have a strong commitment to delivering great customer service.
As a Retail Customer Service Manager, you will:
Be part of the Ladbrokes & Coral betting shops team.
Deliver excellent service and build customer relationships.
Support daily operations and contribute to a dynamic environment where no two days are the same.
Report to the Shop Manager and work as part of a shop team serving customers and encouraging repeat visits.
Key Responsibilities
Deliver outstanding customer service.
Promote safer gambling at all times.
Take bets on a wide range of sports and events.
Process transactions, including cash handling.
Demonstrate products and betting terminals.
Handle customer concerns with empathy and problem-solving.
Work towards defined goals and targets.
Maintain high shop standards.
Open or close the shop as required.
Working Patterns
Shops are open Monday to Sunday, 8am – 10pm, including weekends and bank holidays.
Typical weekly rota: 20 hours, consisting of long opening shifts (after training), long closing shifts, and shorter evening shifts.
Rotas are provided at least four weeks in advance.
As a key holder, you will also be responsible for opening and closing the shop.
Qualifications & Skills
Must be 18 years or older to work in betting shops.
Passion for customer service.
Strong communication and relationship-building skills.
Self-motivated and proactive.
Comfortable working independently or as part of a team.
Ability to remain calm and professional in challenging situations.
Benefits
Working at Entain comes with more than just a competitive salary. Employees also receive:
Optional overtime (subject to availability).
Pension Scheme and annual ShareSave.
Discounts with hundreds of retailers via Entain Deals.
Healthcare and wellbeing support.
Development opportunities.
Recognition rewards from leaders and colleagues.
Commitment to Diversity & Inclusion
Entain is committed to creating a diverse, equitable, and inclusive workplace where individuality is valued and celebrated.
The company complies with all recruitment regulations and employment laws across jurisdictions, ensuring ethical and compliant hiring practices.
Applicants requiring adjustments during the recruitment process are encouraged to make this known at application or interview stage.
How to Apply
If you’re interested in this role, visit the official website for more information — [click here to apply now].