Contract Details
Fixed-Term Contract (FTC), rota shifts across 3 weeks between Monday and Friday.
Shift patterns and working hours confirmed prior to assignment.
Flexibility is required, as shifts may vary based on business needs.
Paid only for hours worked.
Part-time rota options also available.
Device Requirement (BYOD)
Applicants must use their own device for this role. The device must meet minimum technical specifications for secure and effective remote work. Full details are provided during the recruitment process.
About the Role
This is a short-term opportunity within ArvatoConnect’s Customer Service team, supporting a high-profile data response campaign.
The role is predominantly telephony and email-based, ideal for individuals who are confident communicators, empathetic listeners, and able to handle sensitive queries with professionalism and care.
- Employer: ArvatoConnect
- Job Title: Customer Service Advisor
- Location: Remote (United Kingdom)
- Salary: £12.60 per hour
- Job Type: Full-time
- Start Date: 8th October 2025
Key Responsibilities
Handle inbound calls from individuals affected by a data-related incident.
Use a structured script and FAQ guidance to provide clear, consistent responses.
Capture caller details accurately and escalate queries when necessary.
Maintain confidentiality and adhere to data protection standards at all times.
Candidate Requirements
Excellent verbal communication and active listening skills.
Ability to follow structured scripts and respond empathetically to sensitive situations.
Comfortable working independently in a remote environment.
Previous customer service or contact centre experience is desirable.
Access to a reliable internet connection, headset, and personal device (laptop or desktop).
Additional Information
Full training and briefing materials will be provided.
Supported by a dedicated team and escalation process.
This is a short-term role, subject to onboarding and vetting.
Diversity & Inclusion
ArvatoConnect values diversity and inclusion, ensuring all colleagues’ voices are heard and their aspirations nurtured. The organisation promotes a culture where everyone can grow and be 100% themselves every day, regardless of age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion.
ArvatoConnect is a Disability Confident Committed Employer, continuously strengthening female talent, standing with the LGBTQI+ community, and celebrating a multicultural workforce.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.