Job Overview
Allianz Partners is seeking a dedicated Customer Service Advisor to support customers with new and existing insurance policies. This role involves being the first point of contact, handling queries with empathy and professionalism, and ensuring a smooth and supportive customer experience.
As part of this position, you will handle both inbound and outbound calls, providing practical solutions and accurate policy management while maintaining a calm and efficient approach.
- Employer: Allianz Partners
- Job Title: Customer Service Advisor
- Location: Remote (United Kingdom)
- Salary: £23,608.44 per year
- Job Type: Full-time
Key Responsibilities
Handle all inbound and outbound calls in a polite, helpful, and professional manner.
Deliver proactive solutions and advise on policy upgrades.
Conduct medical screenings where required.
Manage and update policy records with accurate notes.
Ensure all services and follow-up actions are completed within agreed timescales.
Keep customers informed throughout their interactions.
Working Hours
This is a 35-hour per week position.
You will be required to work 1 in 5 weekends and bank holidays.
Shift schedule:
Monday to Saturday: 8:00am – 8:00pm
Sunday: 9:00am – 5:00pm
Candidate Requirements
Essential:
Good general education, including GCSEs (or equivalent) in Maths and English (Grades A–C).
Strong passion for delivering excellent customer service.
Excellent organisational skills and attention to detail.
Ability to remain calm and empathetic in high-pressure situations.
Comfortable working various shifts, including weekends and bank holidays.
Able to work effectively from home.
Desirable:
Previous experience working in a remote or contact centre environment.
Employee Benefits
Allianz Partners provides comprehensive training and continuous career support to help employees thrive in their roles.
Benefits include:
Competitive annual leave allowance
Auto-enrolled pension scheme (4% employee & 4% employer contribution) with enhanced matching after 1 year
Performance-based bonus
Private Medical Cover
Discounts on Allianz products and services
Retail and lifestyle vouchers
Free roadside assistance after 6 months
Interest-free season ticket loan after probation
Annual flu vaccination & eye care vouchers
Comprehensive Employee Assistance Programme (EAP) – 24/7 helpline and wellbeing resources from day one
Corporate Social Responsibility initiatives and volunteer opportunities
About Allianz Partners
Allianz Group is one of the world’s most trusted insurance and asset management companies. The organisation focuses on caring for its employees, supporting their ambitions, dreams, and challenges to create an environment that empowers growth and innovation.
Allianz Partners is a global leader in insurance and assistance solutions, offering expertise in:
Travel insurance
Assistance services
Mobile device and digital risk insurance
International health and life insurance
Automotive insurance
The company’s commitment to care extends to its workforce, with strong investment in employee growth and wellbeing.
Allianz Partners also values diversity and inclusion, welcoming applicants regardless of ethnicity, background, age, gender, nationality, religion, disability, or sexual orientation.
How to Apply:
If you’re interested in this role, visit the official website for more information — click here to apply now.