About YouFibre
YouFibre is a UK-based telecommunications company dedicated to providing the best service and customer experience in the industry. The company believes in treating customers with respect, always viewing them as people first and customers second, and is committed to delivering nothing less than excellence.
- Employer: YouFibre
- Job Title: Customer Service Executive
- Location: Remote (United Kingdom)
- Salary: £27,500 per annum
- Job Type: Full-time
Job Overview
The Customer Service Executive role focuses on delivering outstanding customer support through multiple channels, ensuring every customer interaction reflects the company’s high service standards. The position requires proactive communication, technical troubleshooting, and a strong focus on customer satisfaction from order to installation.
Key Responsibilities
Customer Interaction & Support
Provide a warm, friendly greeting to customers via phone, email, live chat, or social media.
Respond promptly and accurately to customer enquiries about products, services, and policies.
Handle complaints empathetically and efficiently to maintain satisfaction and loyalty.
Offer additional services (e.g., Mesh or VoIP calling) to enhance customer experience.
Technical & Installation Support
Troubleshoot simple and occasionally complex technical issues through multiple contact channels.
Manage the customer journey from order to installation, keeping clients informed at every step.
Coordinate with YouFibre’s network build partners to ensure installations meet customer expectations.
Billing & Administration
Support billing inquiries, amend invoices, and manage direct debit setups.
Assist customers experiencing financial difficulties with compassion and professionalism.
Handle order modifications, cancellations, and re-contracts.
Complete administrative tasks related to customer service and support.
Customer Experience & Complaints
Take ownership of the customer experience, ensuring any complaints or negative feedback are resolved promptly and professionally.
Follow up on outstanding issues and prevent recurring customer complaints.
Collaboration & Learning
Work with other departments to resolve customer issues quickly.
Stay updated on product knowledge, company updates, and industry trends.
Skills, Knowledge & Expertise
Previous experience in customer service.
Excellent verbal, written, and non-verbal communication skills.
Strong problem-solving and technical troubleshooting ability.
Highly organized and able to manage multiple tasks under tight deadlines.
Detail-oriented, adaptable, and able to adjust to evolving procedures.
Solution-focused mindset with a passion for getting the job done right.
Job Benefits
Equity: Real company share options.
Holidays: 25 days annual leave plus bank holidays.
Pension: Up to 8% matched contribution.
Phone allowance and IT equipment provided.
Health care cash plan and Employee Assistance Programme.
Cycle to Work Scheme and Discounted Gym Memberships.
Retail Discounts from recognisable brands.
Company Events and Travel Expenses Paid.
Free YouFibre broadband (within service area) and Friends & Family Discount.
Life Assurance: 4x basic salary coverage.
Colleague Referral Scheme: £500 bonus.
Continuous professional development and long-term career opportunities.
Application Process
Applications are reviewed on a rolling basis and may close early if a suitable candidate is found, so early submission is encouraged.
Next Steps:
Submit your application through the official careers site or job board.
Recruitment will screen applications based on essential criteria.
Expect feedback within 2–3 days of submission regarding the next steps.
If no response is received within this period, candidates may follow up directly.
About YouFibre
Founded in 2019, YouFibre is a team of experts committed to delivering Faster, Fairer, Kinder Internet across the UK. The company’s mission is to bring ultrafast, reliable internet directly to homes and offices, guided by fair pricing, transparent contracts, and exceptional customer support.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.