About Domestic & General
Domestic & General is a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. The company is currently recruiting Customer Service Advisors for a role that offers great work-life balance, plus a flexible and engaging onboarding experience.
At Domestic & General, there’s pride in a 100-year legacy and excitement about future growth plans. The company is expanding into new markets and territories internationally and is seeking skilled professionals to join the journey.
- Employer: Domestic & General
- Job Title: Customer Support Advisor
- Location: Remote (United Kingdom)
- Job Type: Full-time
Role Overview
As a Customer Support Advisor in the busy inbound Service Excellence department, the goal is to ensure that customers receive an excellent experience with issues resolved efficiently.
The position involves using expert service and communication skills to deliver peace of mind, ensuring customers’ worlds are kept running smoothly.
Key Responsibilities
Use expert knowledge and communication skills to resolve a range of customer issues and queries.
Aim to deal with customers’ queries or issues there and then.
Build rapport with customers, understand their individual needs, and put their interests first.
Training and Work Setup
A 3-week remote training programme covers systems, service techniques, and company values.
Shift pattern: Monday to Sunday, between 8am and 8pm.
Remote role: equipment provided, but broadband access is required.
Career Development
Joining Domestic & General as a Customer Support Advisor comes with extensive training and ongoing support. Employees can develop customer service expertise and progress into career pathways in HR, Tech, Finance, Marketing, and more. The company actively encourages growth and development, with many employees moving on to explore opportunities across the business.
Experience and Skills Required
A solid background in targeted customer service.
Driven mindset with enthusiasm for hitting targets and helping customers.
Proven experience of working autonomously or in a home-based position.
Strong communication skills with the ability to build rapport and show empathy.
Team player committed to delivering excellent customer experiences.
- Resilient attitude with the ability to juggle multiple tasks.
Benefits
Full training with clear career progression opportunities.
Regular incentives with attractive prizes.
Monthly sales bonuses for extra earning potential.
Annual leave: 33 days (including bank holidays).
Free annual D&G protection plan, plus discounted rates for family and friends.
Employee assistance programme with free support for relationships, mental health, finances, and more.
Health and wellbeing perks – discounted gym membership and help with healthcare costs (dental, optical, physiotherapy).
Pension scheme with employer-matched contributions up to 5% of basic salary.
Life assurance – employer-funded cover of 4x basic salary.
Employee discounts on a wide range of online and high-street retailers.
Additional benefits including travel loans, car leasing, Cycle to Work, and Salary Finance schemes.
Equal Opportunities
Domestic & General is an equal opportunities employer. All applications are treated fairly and equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. A thorough referencing process is conducted, including credit and criminal record checks.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.