Job Overview
Focus 360 Energy is seeking a dedicated and customer-focused Customer Success Manager to join its dynamic team.
The successful candidate will be responsible for ensuring clients receive exceptional service, fostering long-term relationships, and supporting their ongoing success with the company’s products and services.
This role provides an excellent opportunity to utilise communication skills, analyse client needs, and contribute to the company’s growth through effective account management and upselling strategies.
- Employer: Focus 360 Energy
- Job Title: Customer Success and Business Support Executive
- Location: Remote (United Kingdom)
- Salary: £25,000.00 – £30,000.00 per year
- Job Type: Full-time
Key Responsibilities
Act as the primary point of contact for clients, providing timely and professional support via phone, email, and other communication channels.
Maintain accurate records through data entry and CRM updates to track client interactions and progress.
Analyse client feedback and usage patterns to identify opportunities for enhancing customer satisfaction and retention.
Develop customised solutions to meet client needs, including upselling additional products or services where appropriate.
Foster strong relationships with clients by understanding their business objectives and aligning company offerings accordingly.
Provide training and guidance to clients on product features and best practices.
Collaborate with internal teams to resolve client issues swiftly and efficiently.
- Maintain high standards of phone etiquette and communication skills in all client interactions.
Requirements
Proven experience in customer success, account management, or a related role.
Excellent communication skills in both English and Spanish (bilingual) is highly desirable.
Strong data entry skills with attention to detail.
Ability to analyse data to identify trends, opportunities, and areas for improvement.
Demonstrated ability in upselling and cross-selling techniques.
Exceptional phone etiquette and interpersonal skills.
Organised, proactive, with the ability to manage multiple client accounts effectively.
Multilingual capabilities are considered a significant advantage.
- A positive attitude with a passion for delivering outstanding customer service.
This role is ideal for individuals who are organised, communicative, and eager to contribute to a company that values customer satisfaction and professional growth.
Pay and Benefits
Job Type: Full-time
Pay: £25,000.00 – £30,000.00 per year
Benefits:
Company pension
Private dental insurance
Private medical insurance
Work from home
Experience
Customer service: 2 years (required)
Work Location: Remote
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.