Employer: Fastfix London Ltd
Job Title: Admin Role
Location: Remote (United Kingdom)
Salary: £13.00 per hour
Job Type: Full-time
Overview
Fastfix London Ltd is looking for a highly organised and motivated Plumbing Administrator to support the day-to-day running of the plumbing business. This role involves managing customer enquiries, scheduling jobs, and ensuring excellent communication between customers and engineers. In addition to base pay, there is the opportunity to earn commission by converting enquiries into booked jobs and helping drive business growth. This role allows you to work from home every day, after a week of working alongside the team to get a feel for how the company works.
Key Responsibilities
Handle incoming enquiries via phone, email, and online platforms (e.g., Checkatrade).
Provide quick, professional responses to customer messages and service requests.
Schedule plumbing jobs, site visits, and call-outs for engineers.
Prepare and send quotes to customers, following up to secure bookings.
Maintain accurate records of jobs, materials, and customer details.
Update customers regularly on job progress, arrival times, and any changes.
Process invoices and assist with basic administrative tasks.
Promote company services and offer additional solutions where appropriate.
Work towards monthly conversion targets to earn commission.
Skills & Experience
Strong communication skills, both written and verbal.
Experience in an admin, customer service, or scheduling role (trade background preferred but not essential).
Ability to multitask and prioritise in a busy environment.
Confident using phones, messaging platforms, and basic software tools.
Good problem-solving skills and attention to detail.
Friendly, patient, and customer-focused attitude.
Additional Job Details
Job Type: Full-time
Pay: £13.00 per hour
Expected Hours: 40–56 per week
Benefits:
Work from home
Work Location: Remote
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.