Employer: Prep Kitchen
Job Title: Customer Service Agent
Location: Remote (United Kingdom)
Salary: £13.50 per hour
Job Type: Part-time & Full-time
About Prep Kitchen
Prep Kitchen is one of the fastest-growing meal prep companies in the UK, ranked in The Sunday Times Hundred list two years in a row — #27 in 2024 and featured again in 2025 as one of the UK’s top 100 fastest-growing private companies. Prep Kitchen provides convenient, healthy, and delicious meals to customers across the country. With a focus on high-quality ingredients, varied menu options, and exceptional customer service, Prep Kitchen has established itself as a trusted brand in the market.
Prep Kitchen is also proud to be named one of the Sunday Times Best Places to Work 2025, a true reflection of the culture and care Prep Kitchen builds from the inside out. Prep Kitchen is growing fast – but always with purpose, and is committed to welcoming the very best into the PK crew: those who bring talent, heart, and the drive to make a real impact.
Job Overview / Summary
As an Outbound Customer Service Agent at Prep Kitchen, you will be the face and voice of the company, providing exceptional customer account management across various digital channels in a predominantly outbound capacity and more typically over the phone.
This role manages outbound contact to existing subscribers. The work is targeted and metric-driven. You will speak with customers who are active, paused, or at risk of churn, and you will take ownership of retention, reactivation, and revenue growth. You must be comfortable operating at pace, handling volume, and working to clear commercial outcomes. This is not cold calling. It is a structured outbound engagement to an existing customer base. You must already know how to manage objections, convert hesitation into commitment, and close. At exceptionally busy times, there may be a need for some inbound customer service support on calls, email and social media.
Main Duties and Responsibilities
Customer Account Management – ensuring customers feel part of our community, and they have everything they need to ensure there is minimal risk of them cancelling
Product Guidance – Assist customers in selecting meal plans that align with their dietary preferences and goals, and provide assistance with guided tours of our website or subscriptions.
Technical Support – Provide basic troubleshooting for our online platform, assisting customers with website navigation, account management, and order processess
Customer Relationship Management (CRM) – Record customer interactions accurately, ensuring all cases are logged and followed up within service level agreements (SLAs).
Feedback Collection—Gather and report customer feedback to improve service, product offerings, and the overall customer experience.
Administrative Support – Assist with updating product information, processing customer data, and other clerical tasks as needed.
About You
Excellent Phone Manner – You should be comfortable and professional when speaking to customers, with a clear, friendly, and empathetic communication style.
Strong IT Skills – Familiarity with common office software (Microsoft Office, Google Workspace), customer service platforms (Intercom is a +.).
Outstanding Literacy – Ability to communicate effectively in writing with attention to detail, grammar, and spelling. You will often need to draft clear, concise responses to customer queries.
Proven history of outbound calling to existing subscribers in a recurring revenue business, preferably food box or D2C subscription, would be helpful.
Strong retention, save and reactivation performance across phone, SMS and in-app outreach
Ability to identify customer risk signals and act quickly to secure the continuation of service
Confident closing skills built around direct conversation, objection handling and value reinforcement
Experience working to targets for retention rate, reactivation rate, AOV lift and contact quality
Comfortable working from structured dialler campaigns and flexible call lists
Able to operate within compliance, data protection and brand tone requirements while maintaining commercial pressure
Skilled in probing questions, needs discovery, and translating insight into concrete outcomes
High resilience, fast recovery between calls, and consistent output in a high-volume environment
Experience with customer service software and CRMs.
Knowledge of meal prep or the food delivery industry (a plus, but not essential).
Accommodations
At Prep Kitchen, Prep Kitchen celebrates the unique qualities that each individual brings to the workplace. Prep Kitchen is committed to fostering an inclusive and diverse environment where everyone feels valued and supported. Prep Kitchen encourages applications from individuals of all backgrounds, as Prep Kitchen believes that diverse perspectives drive innovation and contribute to the success of the team. Prep Kitchen is dedicated to providing equal opportunities and creating a workplace where everyone can thrive and contribute to collective growth.
Job Types, Pay & Hours
Job Types: Full-time, Part-time
Pay: From £13.50 per hour
Expected hours: 40 per week
Benefits
Casual dress
Company pension
Discounted or free food
Employee discount
Referral programme
Work from home
Experience Required
Outbound Customer Service: 2 years (required)
Work Location: Remote
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.