Employer: Firstsource Healthcare
Job Title: Customer Service Representative
Location: Remote (United Kingdom)
Salary: £12.33 per hour
Job Type: Full-time
Role Overview
As a Customer Engagement Advisor, the role involves speaking with customers who may have questions about their account, billing queries, or minor technical issues. Being the first point of contact, the Customer Service Representative will listen, identify customer needs, and deliver excellent service. Responsibilities include answering general billing questions, handling service requests, and resolving complaints.
The role requires working in a fast-paced environment, supporting customers while navigating multiple systems, so strong computer skills are essential.
New employees receive three weeks of training, with the second week focused on practical application in the Academy, putting learning into practice while supporting customers.
Typical Day
Morning team time to plan for success each day
Interact with customers via phone, web chat, and email, understanding and supporting individual needs
Support peers and share experiences and successes
Work with manager and trainer on opportunities to improve service, skills, and career development
Who Firstsource Healthcare Is Looking For
Proven successful experience in customer service
Great communicator, both verbally and in writing
Passion for people and delivering success every day
Experience working to and achieving targets
Ability to self-motivate and inspire fellow customer retention professionals
Prepared to go the extra mile to hit targets
Thrives in a challenging and fast-paced environment
Ability to handle complaints effectively through high-quality conversations
What’s in It for You
£12.33 per hour with fortnightly pay
Lots of great incentives
Progression opportunities
Free Digital Plus Subscription of The Telegraph
29 days’ holiday (inclusive of Bank Holidays), increasing 1 day per year of service
Refer a friend scheme – earn £750
Healthshield benefits including optical and dental coverage
On-site parking
Discounts in high-street shops and restaurants
About Firstsource Healthcare
Firstsource is a people-centric company, serving over 100 global clients with a professional, high-performing, and dedicated workforce. Core values—Aspire, Achieve, and Advance—set the company apart.
Firstsource is committed to diversity and inclusion, offering opportunities to participate in diversity forums and contribute to creating an inclusive workplace.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.