Employer: Public Health Wales
Job Title: Business Manager
Location: United Kingdom
Salary: £48,527 to £55,532 Per Annum
Job Type: Full-time
Closing Date: 09 December 2025
Job Summary
This role provides wide-ranging strategic and operational support to the Primary Care Division and carries lead responsibility for managing a variety of specified projects and tasks. It supports the Division and the wider Health and Wellbeing Directorate by shaping and defining business service delivery, ensuring standardised and corporate business processes aligned with divisional strategic direction.
The role also monitors and reports progress against identified divisional outputs and deliverables, leads risk management within the division, and contributes to risk management activities within the Health and Wellbeing Directorate. All business activities, processes, and documentation must conform to NHS Wales and Public Health Wales processes, guidelines, and policies.
Main Duties of the Job
Provide management support to the Director of Primary Care, Senior Leadership Team, Consultants, Practitioners, and Project staff in achieving strategic and operational objectives.
Lead the management, coordination, and facilitation of events and activities across the division.
Take responsibility for specific areas of work, including developing and maintaining standardised good-practice business systems and processes.
Monitor and report on key elements of divisional business and progress against agreed work plans and programme deliverables.
Ensure divisional staff are compliant with My Contributions, with development plans in place and 100% compliance with statutory and mandatory training.
Provide essential business and management information to the Senior Leadership Team, including HR and recruitment processes.
Manage the division’s business support staff on behalf of the Director.
Link with and support the Head of Operations / General Manager, Health and Wellbeing, on matters including Risk Management, Information Governance, and other governance issues.
About Public Health Wales
Public Health Wales is the national public health agency in Wales, focused on improving health and well-being, increasing healthy life expectancy, and reducing inequalities. Teams across the organisation work to prevent disease, protect health, and provide leadership, specialist services, and public health expertise.
Public Health Wales is committed to values based on trust, respect, and making a difference. The organisation promotes an inclusive workplace and welcomes applications that reflect the diversity of the communities served, while supporting flexible working, part-time roles, and job sharing.
More information on working at Public Health Wales can be found at the official careers website.
Job Description
Job Responsibilities
Present complex and sensitive HR, project, and organisational change information across various forums, including senior management and external meetings.
Provide and receive highly complex information relating to organisational change, service modernisations, and workforce developments in the Primary Care Division.
Represent the Primary Care Division in high-level discussions involving complex and sensitive issues requiring negotiation, persuasion, and motivational skills.
Lead and manage specific strategic work areas and support organisational priorities.
Lead the development and implementation of a communications strategy for the Primary Care Division.
Contribute to Senior Leadership Team (SLT) meetings through agenda development, report preparation, and ensuring actions are implemented.
Lead business management processes, including preparing agendas, reports, and ensuring follow-up actions.
Support Welsh Language Scheme compliance through collaboration with the Head of Operations / General Manager.
Collate and analyse complex information relating to work plans, programme progress, HR issues, financial data, and strategic developments.
Identify problems, develop solutions, and make informed decisions involving conflicting views.
Lead HR processes regarding disciplinary investigations, grievances, dignity at work issues, and policy breaches.
Analyse financial reports and work with managers to manage concerns or issues.
Identify opportunities for service improvement and support change implementation within the division.
Plan and organise complex activities, including the production of divisional work plans.
Support the Senior Leadership Team with annual planning programmes and establish monitoring and reporting processes.
Manage business support delivery for service and project needs.
Support annual directorate budget-setting processes and ensure alignment of work plans with lead consultants.
Review administration structures, skills, and coverage for programmes and projects.
Lead training and development activities for administration staff and ensure compliance with mandatory requirements.
Develop business cases and options appraisals to support divisional objectives.
Develop divisional policies and ensure their implementation.
Lead risk management processes, maintaining the divisional risk register and reporting risks to the SLT.
Interpret and implement NHS Wales and Public Health Wales policies.
Take a leading role in change management projects involving administration support or business objectives.
Support external and internal Information Governance reviews and manage non-patient data issues.
Manage budgets for divisional staff and non-staff resources on behalf of the Director.
Ensure financial management procedures are followed and maintain communication with the finance team.
Ensure appropriate staffing levels, capacity monitoring, performance appraisal, training provision, and adherence to HR policies.
Person Specification
Qualifications
Essential:
Master’s level education or equivalent experience.
Evidence of continuing professional development.
Desirable:
Postgraduate management qualifications.
Experience
Essential:
Successful track record in management and staff leadership.
Experience in planning, performance management, project management, risk management, line management, and budget management.
Desirable:
Experience working within an NHS environment.
Skills
Essential:
Leadership ability and team management skills.
Strong relationship-building capabilities.
Effective communication and presentation skills.
Motivational and negotiation skills.
Advanced IT and technological proficiency.
Effective organisational processes and procedures.
Desirable:
Ability to speak Welsh or willingness to learn.
Knowledge
Essential:
Specialist knowledge across HR, Finance, Risk, and general management functions.
Understanding of operational and change management.
Additional Requirements
Disclosure and Barring Service (DBS) Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Certificate of Sponsorship
Applications requiring Skilled Worker sponsorship are welcome. Skilled Worker applicants may be required to provide criminal record certificates from previous countries of residence, as per UK Visas and Immigration guidelines.
How to Apply
Interested candidates can find full details and submit applications via the official website — click here to apply now.