Employer: The North London Health Centre
Job Title: Part-Time Receptionist/Administrator
Location: United Kingdom
Salary: Depending on experience
Job Type: Part-time
Closing Date: 18 July 2025
Job Summary
The North London Health Centre is looking to recruit an enthusiastic and reliable individual to join our Reception team to cover Maternity Leave.
This is an in-person role, 30 hours per week over 5 days (Monday to Friday).
Shifts will be 6 hours per day either starting at 8:00am or 12:30pm.
Remote work is not available for this position.
Applicants must be flexible with availability between 8:00am – 6:30pm, including holiday and sickness cover.
Previous experience in a similar role is essential.
Ability to work under own initiative and contribute to team efforts is required.
Main Duties of the Job
Make appointments and book patients in upon arrival
Provide a helpful and friendly service to patients
Answer telephones promptly and cover all incoming lines
Complete and manage daily tasks
Respond to incoming practice emails
Comply with all practice procedures, regulations, and maintain patient confidentiality
Collaborate efficiently with internal teams
Undertake other duties deemed appropriate by the Practice
Action repeat prescription requests promptly
Open mail and ensure all correspondence is scanned and attached to patients’ records
About Us
The North London Health Centre is run by:
1 Partner
4 Salaried GPs
2 Practice Nurses
1 HCA
1 Pharmacist
We are a training practice working with trainee GPs and medical students.
We are a friendly surgery committed to delivering excellent patient care and maintaining a positive working environment for staff.
Job Description
Reception Duties
Monitor patient arrivals and flow into consulting/treatment rooms
Ensure urgent patients without appointments are seen logically and without disruption
Explain practice policies to new/temporary patients
Advise patients of private service charges, process payments, and issue receipts
Respond to all patient and visitor queries
Maintain cleanliness of reception and waiting areas
Appointment System Management
Understand all appointment systems, including variations
Book appointments and recalls
Monitor system effectiveness and report issues
Telephone System Operations
Receive and make calls
Divert and take messages appropriately
Start and End of Day Procedures
Open premises and prepare to receive patients
Secure premises, switch off internal lights, and activate alarms
General Responsibilities
Maintain familiarity with relevant computer programs
Keep the work area clean and organized
Report any issues or variations in systems
Special Requirements
Maintain strict patient confidentiality
Use judgment, resourcefulness, and common sense in patient interactions
Demonstrate excellent communication and secretarial skills
Equality and Diversity
Support patient, carer, and colleague rights by:
Acting consistently with practice procedures and current legislation
Respecting privacy, dignity, needs, and beliefs
Behaving in a welcoming, respectful, and non-judgmental way
Personal/Professional Development
Participate in all relevant training programs
Quality Assurance
Identify quality and risk issues
Reflect on performance and suggest improvements
Work effectively across agencies to meet patient needs
Manage time, workload, and resources efficiently
Communication
Communicate effectively within the team and with patients/carers
Recognize and adapt to communication needs of others
Confidentiality
Handle all patient and practice-related information with utmost confidentiality
Only divulge information in line with practice policy and GDPR standards
Service Implementation
Apply practice policies, standards, and guidance
Discuss policy impacts with team members
Participate in audits as appropriate
Perform other delegated duties
Person Specification
Experience – Essential
Experience in a GP Practice and knowledge of EMIS
Experience working with the general public
Administrative experience
Ability to work in a high-pressure, fast-paced environment
Qualifications – Essential
Educated to GCSE level or equivalent
GCSE Mathematics and English (C or above)
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.