About the Role
The Data Entry Officer will liaise professionally with colleagues, visitors, and patients, undertaking a range of duties to support the smooth running of the department.
Teamwork, sharing of knowledge, and contributing to the organisation’s overall benefit are key aspects of the role. The post holder will also support the implementation of Health Board policies and procedures to achieve organisational objectives.
- Employer: Cwm Taf Morgannwg University Health Board
- Job Title: Data Entry Officer
- Location: United Kingdom
- Salary: £24,833 per annum (pro rata)
- Job Type: Part-time
- Contract: Permanent
- Date Posted: 05 August 2025
Main Duties
Liaise with patients, professionals, local authorities, and external agencies.
Foster good working relationships using communication and interpersonal skills.
Handle routine information tactfully, persuasively, and empathetically, especially when dealing with distressed clients or carers.
Reception duties, including greeting clients and visitors.
Seek advice for urgent calls using good judgment skills.
Organise daily work processes as part of the team, providing admin support to the LPMHS.
Maintain filing systems and databases.
Handle incoming and outgoing mail.
Undertake photocopying and liaise with relevant colleagues/departments.
Perform data entry tasks, including making and updating appointment outcomes.
Use Health Board and Local Authority clinical systems frequently.
Deal sensitively with clients in person and over the phone.
Manage distressing circumstances and sensitive correspondence.
Work independently within standard operating procedures when unsupervised or off-site.
Ensure safe use of all equipment and report faults.
Secure all work areas before leaving at the end of the day.
Participate in performance appraisals and maintain a personal portfolio.
Store electronic information according to Directorate procedures.
Assist the Administration Support Manager with departmental audits when required.
About Cwm Taf Morgannwg University Health Board
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family, providing health and wellbeing services to around 450,000 people across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
Core Values:
We listen, learn and improve
We treat everyone with respect
We work together as one team
Around 80% of the 15,000-strong workforce live within the region, making staff an integral part of the communities served.
Welsh Language Skills
Desirable – Level 3 Speaking & Listening (CEFR B2 or above).
Not essential but considered an advantage in shortlisting.
Qualifications & Knowledge
Essential:
NVQ II in administration or equivalent relevant experience.
RSA II typing qualification or equivalent.
Knowledge of administrative and clerical procedures.
Knowledge of database use.
Desirable:
Knowledge of Myrddin, FACE, and WCCIS.
Audio typing qualification.
Knowledge of medical terminology.
NVQ II in Business Administration and/or Customer Care.
Skills & Attributes
Essential:
Good interpersonal, communication, and listening skills.
Ability to work in a challenging environment.
Non-judgemental and sensitive to mental health issues.
Positive image projection.
Transferable IT skills to new applications.
Confident in Microsoft Word, Outlook, and PowerPoint.
Experience
Essential:
Previous office experience.
Audio typing experience.
Database use experience.
Desirable:
NHS work experience.
Other Requirements
Essential:
Flexible approach to meet service needs.
Ability to travel to any site managed by the Mental Health Directorate promptly.
Additional Information
Disclosure and Barring Service Check:
Required under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Certificate of Sponsorship:
Applications from Skilled Worker visa holders are welcome and considered alongside all others.
Criminal record certificates required for applicants with 12+ months residency in any country in the past 10 years.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now