Job Overview
This is a unique opportunity to help lead and define the account management process from scratch at a venture capital-funded company founded by ex-Uber, WeWork, and Amazon team members.
As a founding member of the global commercial unit, you will sell a unique AI solution that is already being successfully scaled to extremely large corporate clients including Deloitte, Legal & General, and Miro.
This role comes with high earning potential as Natter enters the next phase of growth and fundraising.
Employer: Natter
Job Title: Strategic Account Manager
Location: London, UK (Hybrid)
Job Type: Full-time
About Natter
Natter harnesses the power of AI and video to give everyone a voice.
Built by ex-Uber, WeWork and Amazon builders.
Team includes exited founders, specialist domain experts, and SaaS unicorn founding team members.
Already used by some of the world’s largest companies: Deloitte, Legal & General, and Miro.
What Natter Does:
Natter’s conversational AI platform enables tens of thousands of users to share ideas and feedback simultaneously through real-time video conversations. Its scalable technology ensures that anyone with a smartphone can have a say on key decisions—from workplace strategy to new product offerings.
Location: Hybrid – dedicated offices in Soho (Central London, UK).
Location & Relocation Options
Hybrid: Offices in Soho with flexible work options.
Potential Relocation: After 3–6 months in London, the option to relocate to New York or split time between both cities.
Visa Sponsorship: Available for candidates who strongly align with Natter’s mission, values, and role requirements.
Natter is committed to diversity and welcomes applicants from all backgrounds. Even if you don’t meet every requirement, you are encouraged to apply.
The Role
As a Strategic Account Manager at Natter, you will:
Work directly with the CEO, Chief of Staff, and Operations Director to drive revenue growth.
Manage a portfolio of FTSE 100 and Fortune 500 customer accounts across the UK, US, and Europe.
Build and maintain relationships with senior executives, including C-Suite contacts.
Collaborate with Customer Success and Sales teams on onboarding, adoption, and retention.
Work with Marketing and Product teams on collateral, feature requests, and customer experience.
Maintain accurate client records, sales activities, and account plans in the CRM.
Conduct regular (monthly) business reviews with customers to ensure retention and anticipate renewal challenges.
This is a high-stakes commercial role with ambitious revenue targets, requiring creativity and persistence in scaling adoption of Natter’s technology within large enterprises.
Experience Required
5+ years of experience in Large Enterprise B2B account management or Business Development, preferably in SaaS/tech.
Strong understanding of SaaS sales cycles, customer lifecycle management, and account-based marketing.
Proven success building relationships with C-Suite executives at Fortune 500/FTSE 100 companies.
High intellectual and research curiosity (Natter is a heavily research-led organisation).
Exceptional communication skills, both written and verbal.
Highly organised with a results-oriented mindset and a focus on growth metrics.
Passion for technology and innovation that improves productivity, fairness, and speed.
Creative and strategic thinking to identify new opportunities and approaches.
Benefits
What’s in it for you:
Quarterly international team offsite
Remote & flexible work policy
Five weeks paid annual leave
Company laptop and supporting tech
Mindfulness/meditation sessions
Complimentary daily breakfast & weekly lunch in office
Dedicated private office space in Soho, London
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.