Employer: Alder Hey Children’s NHS Foundation Trust
Job Title: IT Operations Manager
Location: United Kingdom
Salary: £47,810 to £54,710 per year (plus on-call payment in line with AFC guidelines)
Job Type: Full-time, Permanent
Pay Scheme: Agenda for Change – Band 7
Closing Date: 29 August 2025
About the Role
The IT Operations Manager will play a pivotal role in ensuring the smooth and efficient running of the Trust’s server and desktop infrastructure.
Key Responsibilities
Management: Oversee proactive and reactive management of server and desktop infrastructure
Problem Management: Work with specialist areas to resolve issues and meet SLA targets
Escalation Point: Act as the technical lead for incidents involving servers, networks, telephony, and desktops
IT Support: Provide senior-level IT support and break-fix services across the Trust and stakeholder organisations
Supervision: Lead the Technical Services Team, managing engineers, procurement services, and enforcing standards
Project Delivery: Lead project implementation of key infrastructure and business-as-usual technical support services (24/7)
Cyber & Risk Management: Identify and mitigate risks, analyse security threats, and recommend improvements
Supplier & Budget Management: Support management of third-party supplier contracts, financial planning, and budgets
Leadership & Development: Mentor team members, support professional growth, and provide training opportunities
Main Duties of the Job
Oversee server, storage, network voice and data services
Deliver business-as-usual technical support services
Manage team operations, policies, and client relations
Analyse service provision issues and resource allocation
Communicate technical solutions in non-technical language to staff at all levels
Participate in the on-call rota and work weekends or unsociable hours when required
About Alder Hey Children’s NHS Foundation Trust
Alder Hey is one of Europe’s largest and busiest children’s hospitals. It provides care for everything from common illnesses to highly complex conditions, both at its main hospital and at community sites across Merseyside, Cumbria, Shropshire, Wales, and the Isle of Man.
Key highlights:
Specialist inpatient care in a new state-of-the-art mental health facility
Leading research in children’s medicines, infection, inflammation, and oncology
Recognised internationally for children’s healthcare and research
An Innovation Hub where clinicians and industry partners collaborate on new technologies
Focused on treating each child as an individual, supporting families as a whole
Person Specification
Education
Essential:
Postgraduate Diploma in a relevant subject or equivalent experience
Technical/Cyber qualification or equivalent experience
ITIL Foundation
Desirable:
Project management qualification
ITIL Advanced Qualification
Experience
Essential:
Significant management experience
Strong knowledge of operational IT service delivery
Experience implementing internal processes and procedures
NHS or healthcare setting experience
Desirable:
Customer service environment experience
Experience with security products and/or incidents
Knowledge
Essential:
IT systems and procedures (degree-level or equivalent)
Virtual Server hypervisor technology, M365, Azure, remote access technologies
In-depth knowledge of Microsoft 365
Understanding NHS customer requirements and emerging technologies
Desirable:
Knowledge of the NHS Data Security and Protection Toolkit
Understanding NHS Cyber Alert process and Digital good practice guidelines
Skills
Essential:
Excellent leadership and management skills
Ability to influence and persuade
Strong written and verbal communication skills, including explaining complex technical solutions in plain language
Additional Information
Disclosure & Barring Service Check: Required (Rehabilitation of Offenders Act (Exceptions Order) 1975 applies)
Certificate of Sponsorship: Applications welcome from candidates requiring Skilled Worker sponsorship
Criminal Record Certificates: Required for overseas applicants (as per UKVI guidance since 2017)
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.