Job Summary
Imperial College Healthcare NHS Trust is seeking an enthusiastic, dedicated, and conscientious team player to join a large multi-disciplinary team in the Directorate of Gynaecology, Sexual Health, Reproductive & Retroviral Medicine.
This substantive opportunity as a Business Delivery Manager involves managing the administrative functions within the Gynaecology & Reproductive Medicine specialty to support excellent patient care. The role will focus on the delivery of services at Queen Charlotte’s Hospital, with opportunities to cover other areas as part of professional development.
The position may appeal to individuals aiming for a career in hospital management, offering experience in a busy service with varied challenges and the chance to develop skills for more senior roles.
Candidates with experience in operational management (particularly oncology services), strong communication skills, and the ability to lead and motivate a team will be well suited.
Main Duties
Support achievement of key KPIs for the service, including management of 18-week, cancer, and diagnostic delivery across subspecialties.
Oversee day-to-day operational management of outpatient, inpatient, and ward administration, including staff management.
Ensure delivery of patient experience by responding to queries and complaints (in person, via PALS, or through the complaints team) and investigating DATIX incidents.
Take responsibility for additional KPIs, including letter turnaround times, data quality, and referral-to-book times.
About Imperial College Healthcare NHS Trust
At Imperial College Healthcare, staff work alongside leading clinicians pushing boundaries in patient care. The organisation is built on values of being expert, kind, collaborative, and aspirational.
Benefits include career development, flexible working, wellbeing support, and staff recognition schemes. Additional options include Cycle to Work, car lease schemes, season ticket loans, and membership to onsite leisure facilities.
The Trust promotes equal opportunities and supports applications for flexible working, part-time roles, or job shares.
Job Details
- Employer: Imperial College Healthcare NHS Trust
- Job Title: Business Delivery Manager
- Location: London, United Kingdom
- Salary: £46,419 – £55,046 per year
- Job Type: Full-time
Person Specification
Education
Essential:
Educated to Degree level or equivalent experience
Strong Information Management Systems experience
Experience
Essential:
Experience using modernisation tools and service improvement techniques
Experience in effective change management
Desirable:
Experience of healthcare management
Skills
Essential:
Knowledge of current NHS issues, including Cancer pathways and 18 weeks RTT
Effective communication skills across varied situations and audiences (including handling local complaints)
Well-developed analytical skills
Expertise in Excel, including pivot tables
Desirable:
Understanding of diagnostic standards
Additional Information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service submission to check for previous criminal convictions.
Certificate of Sponsorship
Applications are welcome from job seekers requiring Skilled Worker sponsorship. From 6 April 2017, Skilled Worker applicants must present a criminal record certificate from each country lived in for 12 months or more in the past 10 years. Adult dependants (over 18) are also subject to this requirement.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.