Company Description
Three UK is working to build a reliable network that connects people, places, and potential. The company is committed to closing the digital divide, empowering communities, and driving meaningful progress.
Everyone is welcome—diverse perspectives are valued, voices are heard, and employees are encouraged to bring their whole selves to work. The organisation is investing £11bn in 5G and digital infrastructure to expand connectivity and reimagine what a connected nation looks like.
The Newbury Three Store offers the latest smartphones, accessories, and mobile services, with friendly staff providing expert assistance in the town centre. Retail Customer Advisors play a key role in delivering outstanding customer service.
- Employer: Three UK
- Job Title: Retail Customer Advisor
- Location: England, United Kingdom
- Salary: £12.60 per hour + on-target bonus of 25% (monthly, based on store performance)
- Job Type: Part-time
- Hours: 16 hours across 3–4 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor, you will play an important role in understanding and meeting each customer’s needs. Your commitment to service and knowledge of products will help deliver high standards and contribute to store success.
Key Responsibilities
Customer Engagement: Enhance customer journeys with meaningful interactions that leave customers feeling valued.
Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
Performance Enhancement: Drive sales and meet personal and store KPIs.
Solution Efficiency: Provide personalised solutions for mobile or network-related enquiries with timely resolutions.
Qualifications
No prior product knowledge is required—full training will be provided. The qualities sought include:
Customer Focused: Passionate about delivering outstanding service.
Team Collaboration: Work effectively in a positive, high-performing team environment.
Problem Solving: Resourceful and proactive in resolving enquiries and challenges.
Three UK supports talent development, offering training and growth opportunities to help you progress as a Customer Advisor and beyond.
Additional Information
Three UK provides a competitive pay and benefits package designed to reward hard work and support well-being.
Benefits
Free staff handset + unlimited SIM card
4.5% employer pension contribution
Life assurance
Holiday allowance of 31 days + 2 bank holidays + 3 personal days (pro-rata)
Tastecard membership
Uber credit
Discounts across retailers, activities, gyms, and health clubs (Perks at Work scheme)
Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer
Great pay and bonuses
Up to 31 days annual leave + 2 bank holidays + paid personal days (pro-rata)
Flexible benefits for you and your family, including vouchers, discounts, and pension plans
Career development through learning and development tools
Need to Know
Three UK is committed to fair and inclusive recruitment. Reasonable adjustments are available during the interview process to ensure candidates feel comfortable and can perform at their best. Requests can be made via jobs@three.co.uk.
The company uses AI in parts of its business but values candidates’ authentic experiences and achievements. During interviews, candidates are encouraged to showcase their real skills, personality, and creativity.
How to Apply:
If you’re interested in this role, visit the official website for more information — click here to apply now