About Domestic & General
Domestic & General is the largest insurance company in the UK, servicing over 9 million customers annually and partnering with leading manufacturers and retail brands worldwide. The company has been recognised as a “Great Place to Work” for consecutive years, with ambitions to scale globally.
- Employer: Domestic & General
- Job Title: Customer Sales Advisor
- Location: Remote (United Kingdom)
- Salary: £24,500 per year (plus average bonus earnings of £8,000 per annum)
- Job Type: Full-time
Role Overview
The Customer Sales Advisor position is a fast-paced, high-energy role within a supportive but target-driven environment. Success requires resilience, adaptability, and a customer-first mindset. Advisors play a pivotal role in helping customers safeguard their household electrical items through insurance protection plans.
Who You Are
Self-driven: Motivated by achieving the right customer sales outcomes, in line with FCA requirements.
Empathetic & a good listener: Able to understand customer needs and build trust.
Resilient & adaptable: Able to handle rejection, regulatory changes, and high-pressure situations.
Curious with a growth mindset: Willing to learn new products, compliance updates, and client perspectives.
Clear communicator: Able to explain products transparently without jargon.
Independent: Ambitious, innovative, and able to work autonomously from home.
Key Responsibilities
Work as a remote outbound sales advisor within a virtual contact centre.
Support customers in protecting their household electrical items through insurance cover options.
Present features and benefits of protection plans while addressing customer questions.
Focus on achieving the best outcomes for customers in every interaction.
Training and Support
New hires receive full training through:
eLearning modules
Facilitator-led sessions
Role reality sessions
Call listening and call-taking exercises
This ensures full understanding of processes, systems, and partner expectations, equipping staff to deliver the best customer outcomes.
Benefits
Salary: Starting at £24,500 per year.
Bonus: Average bonus earnings of £8,000 per annum (based on sales performance, service, and call quality).
Internal mobility programmes and leadership development opportunities.
Remote working flexibility.
Health Cash Plan.
Instant discounts.
Credit building tool.
Salary Finance Loans.
Electric vehicle leasing.
Long service awards.
Recruitment Process
Apply via Workday.
15-minute telephone conversation with the Talent Acquisition team.
Complete the online virtual assessment.
Microsoft Teams interview and call listening exercise.
Job offer and employment screening checks.
IT equipment delivery and setup call before day one.
Work Environment
Although remote, advisors are part of a supportive team that values individual contributions, celebrates success, and provides opportunities for personal and professional growth.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.