Job Overview
Aberdeen Swimming Academy is seeking a dedicated Customer Service Representative with excellent communication skills. The role focuses on putting the customer first, in line with the company’s values, while working as part of a team to enhance overall customer experiences.
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- Employer: Aberdeen Swimming Academy
- Job Title: Customer Service Representative
- Location: Remote (United Kingdom)
- Salary: £12.21 per hour
- Job Type: Part-time & Full-time
Duties
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal and team service targets
- Build sustainable relationships and trust with customers through open communication
- Provide accurate, valid, and complete information
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution
- Keep records of interactions, process accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements
- Strong communication and interpersonal skills
- Knowledge of swimming instruction techniques and safety protocols (advantageous)
- Sports coaching qualifications (beneficial)
Benefits
- Company pension
- Employee discount
- Flexitime
- On-site parking
Work Location: Remote
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.
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