Job Overview
The Operations Support Administrator role at Jenoptik UK Ltd serves as the central point of contact for all Field Service administration requests. The position is responsible for resolving internal and external requests, ensuring customer satisfaction, and meeting continuous service delivery demands.
This role reports to the Regional Head of Field Team and works cross-departmentally, providing support to the Projects Team during holidays, sickness, or high-demand periods.
Successful candidates will build and maintain positive relationships with internal and external stakeholders, facilitate project work, assist the Head of Projects in improving project processes, and support the team to ensure the highest level of delivery. Strong communication skills, attention to detail, and problem-solving ability in a fast-paced environment are essential.
- Employer: Jenoptik UK Ltd
- Job Title: Operations Support Administrator
- Location: Remote (United Kingdom)
- Salary: £26,000.00–£29,000.00 per year
- Job Type: Full-time
About You
The ideal candidate should have project management experience and/or training, strong communication skills, and the ability to work independently to tight deadlines while managing multiple priorities.
Building positive relationships is key, as the role involves working collaboratively with multiple departments toward shared goals. The company seeks highly motivated individuals who are passionate about delivering quality service and continuously improving work processes.
Key Responsibilities
Processing of calibration certificates and configuration files for enforcement systems
Management of calibration master spreadsheet and tracker board throughout all status changes
Processing of compensation events on master spreadsheet and associated documentation
File management and analysis of subcontractor costs
Raising purchase orders and tracking approvals with the regional Head of Field Team
Booking of road space and traffic management applications for calibrations and maintenance
Acting as the first point of contact with internal teams and subcontractors
Monitoring progress of operations support requests and following up on outstanding actions
Identifying and escalating situations requiring immediate attention
Creation of annual Maintenance Reports
Anticipating issues such as missed deadlines and proactively contacting internal staff or customers
Accurate recording of time and management of incidents within the Service Management Tool
Documentation of Operations Support policies and procedures
Ensuring all files and documentation meet requirements and deadlines
Experience
Previous office experience is essential, with emphasis on administrative roles
Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint)
Strong organisational skills and the ability to manage multiple tasks effectively
Excellent typing skills with attention to detail for accurate data entry
Clerical experience in an office setting is preferred
If you are a motivated individual looking to contribute to a dynamic team while honing your administrative skills, this position offers an excellent opportunity.
Benefits
Additional leave
Bereavement leave
Casual dress
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Flexitime
Paid volunteer time
Private medical insurance
Profit sharing
Sick pay
Work from home
Work Location: Remote
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.