About Message Direct
Established in 1994, Message Direct was the first UK company to adopt DDI (Direct Dialling In) technology for business answering services, making it the longest-established call handling provider in the UK. Over the last 30 years, the company has built an industry-leading reputation for exceptional customer service, maintaining an impressive 97% customer satisfaction score.
- Employer: Message Direct
- Job Title: Call Center Agent
- Location: Remote in the UK (England, Scotland, Wales, Northern Ireland)
- Job Type: Full-time
- Start Date: 10/11/2025
- Pay Rate: £12.27 per hour
The Opportunity
Message Direct is seeking enthusiastic and dedicated Contact Centre Agents to join its growing team. This role suits individuals who thrive in fast-paced environments and are passionate about providing excellent customer service.
Responsibilities include managing calls, taking accurate messages, redirecting calls, and booking appointments using external systems. Professionalism, accuracy, and composure under pressure are key to success in this position. The company offers comprehensive in-house training and ongoing professional development within a supportive work environment.
Work Schedule
Hours: 40 hours per week
Shifts: 5 shifts per week (8 hours each)
Days: Monday to Sunday, including 2 weekends out of every 4
Working Hours: Between 7:00 AM and 10:00 PM on a rotational basis
Location: Fully remote within the UK
Key Responsibilities
Handle and manage incoming calls using client-specific scripts for a personalized service.
Take accurate messages, redirect calls, and efficiently book appointments through external systems.
Maintain professionalism and composure during challenging or high-pressure calls.
Complete all in-house training programs, including updates and refresher sessions.
Comply with all internal policies, including equal opportunities, health and safety, and company-wide guidelines.
Role Requirements
Previous experience working in a call centre or as a receptionist.
Strong written and verbal communication skills with excellent English grammar.
Proficiency in basic IT skills, including use of laptops and headsets.
Experience in healthcare, medical, or other high-volume receptionist roles is advantageous.
Familiarity with appointment booking systems is beneficial.
About You
Calm and professional under pressure, with strong de-escalation skills.
Eager to learn and develop within the role.
Friendly, enthusiastic, and empathetic communicator.
Excellent attention to detail and active listening skills.
Adaptable to handle a variety of tasks and changing priorities.
Company Benefits
Health Cash Plan and EAP with Simplyhealth after probation.
Full in-house training provided.
Career development opportunities.
Pension scheme.
Holiday allowance.
Referral reward programme.
Work from home flexibility.
Application Questions
Do you have the legal right to work in the UK?
Have you ever worked at Message Direct or JAM?
What is your notice period (if applicable)?
Are you able to start on 10/11/2025?
How to Apply:
If you’re interested in this role, visit the official website for more information — click here to apply now.