Application Details
Application deadline: Friday 24th October
Shifts available:
5pm – 11pm UK (BST/GMT) Monday – Friday
OR 7pm – 11pm UK (BST/GMT) Monday – Friday
Rate: £13.85 for 3 months probation, then £15.28/hr + bonuses
Location: Remote (Must be in a country where the local timezone is between UTC -3 to UTC -6)
About Ticket Tailor
Ticket Tailor is committed to empowering a diverse range of event creators through simple and affordable ticketing. But that’s not all – the company is also on a mission to make sure that every single ticket sold has a positive impact on all stakeholders – the team, the planet, and the communities they operate in. This is called “Growth on Purpose,” and Ticket Tailor is proud to be a certified B Corp, officially putting business for good at the centre of everything they do.
Last year, over 10 million orders were placed through the Ticket Tailor platform, for all types of events from art installations to water parks. The company has a world-class NPS score and prides itself on building a simple platform with a customer-first mindset.
Ticket Tailor is fully independent, profitable, and bootstrapped, meaning there is no need to answer to anyone except the company and its customers, allowing sustainable growth with purpose and integrity.
- Employer: Ticket Tailor
- Job Title: Customer Support Agent
- Location: Remote (United Kingdom)
- Salary: £13.85 – £15.28 an hour
- Job Type: Part-time
About the Role
As a Customer Support Agent, you’ll be working with a remote team to deliver world-class support to users. Ticket Tailor prides itself on giving customers a fast and helpful experience through its help centre, powered by Intercom.
You’ll interact through email and live chat, assisted by internal AI tools, ensuring every customer question is answered in line with the company’s strong service values.
Main Responsibilities:
Respond to sales and support queries via email, live chat, and social media
Become an expert on the product and how users engage with it
Communicate effectively, positively, and in a manner in-keeping with fundamental values
Work closely with the Customer Support Manager to ensure consistency and appropriate escalation
Full training will be provided. Note that training may take place at a time outside of working hours and will be compensated accordingly.
Helpful Skills and Experience
Ability to write clearly, in flawless fluent English
Experience working in a customer-facing environment
Use of helpdesk tools such as Intercom, Zendesk, or other live chat platforms
Excellent communication skills
Very strong attention to detail
Events or ticketing experience would be great, but not essential
This Role Will Suit You If
You enjoy working in a small, collaborative team
You value the importance of great customer service
You are a natural problem solver
You are naturally empathetic and enjoy interacting with people
What Ticket Tailor Offers
The chance to work wherever you like
Training and mentoring by a well-established, highly efficient team where you can learn quickly
Opportunity to work in a small business and get involved in more than just support
After 3 months, option of a long-term contract and entry into profit share bonus scheme
The Process
A short discovery interview to learn more about you (20-30 min remote video call)
A written test done in your own time
An interview with two team members to cover more about your experience (1 hour remote video call)
Diversity & Inclusion
At Ticket Tailor, there is a strong commitment to creating a diverse and inclusive environment where people can thrive, be inspired, and feel comfortable being themselves.
As a Certified B-Corp, the company leads from the front and with purpose, disrupting the ticketing industry while celebrating people of all backgrounds along the way.
Ticket Tailor believes diverse teams bring different perspectives and points of view, making the company stronger in achieving its goals. Candidates from all backgrounds are encouraged to apply and join this mission.
Compensation
Rate: £13.85 during 3 months probation, then £15.28/hr + bonuses
Please note this is a long-term contract position. You’ll invoice the company for your time and be responsible for your own taxes and time off.
A Note on Using AI in Your Application
Ticket Tailor values the impactful use of AI but believes applications should reflect real people, not robots. The supporting questions are designed to be quick and easy to answer, without AI assistance.
If you do decide to use AI:
Do feel free to use AI to help spell-check a first draft you’ve written yourself.
Do be transparent about your use of AI.
Don’t paste the question into an AI agent and copy the answer – the company wants to get to know the real you.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.