About the Role
Haslem Group is seeking a friendly, professional, and customer-oriented individual to join Haslem Hotel as a Hotel Receptionist. This role is central to ensuring a positive and memorable experience for guests. The position requires excellent communication skills, attention to detail, and the ability to multitask efficiently to contribute to the hotel’s overall success.
- Employer: Haslem Group
- Job Title: Hotel Receptionist
- Location: United Kingdom
- Salary: £13.00 per hour
- Job Type: Part-time & Full-time
Key Responsibilities
Guest Relations
Greet guests warmly and create a welcoming atmosphere upon arrival.
Check guests in and out efficiently, providing accurate information about rates, amenities, and policies.
Address guest enquiries, requests, and concerns promptly and professionally.
Reservations and Bookings
Assist guests with room reservations, ensuring accuracy and availability.
Manage online and phone bookings, adjusting as needed to meet guest preferences.
Front Desk Operations
Operate the hotel’s front desk, managing arrivals, departures, and guest enquiries.
Handle cash and electronic transactions accurately, balancing the register at the end of each shift.
Maintain a tidy and organized front desk area with up-to-date brochures and promotional materials.
Communication
Respond promptly and professionally to phone calls, emails, and other communications.
Relay messages and information to guests and other departments as required.
Administrative Support
Assist with administrative duties, including data entry, filing, and report preparation.
Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
Guest Services
Provide information on local attractions, restaurants, and transport options.
Arrange special services such as spa appointments, reservations, and transportation as requested.
Problem Resolution
Handle guest complaints and issues effectively, ensuring satisfaction.
Escalate complex problems to management when necessary.
Qualifications
Proven experience in a customer service role, ideally within hospitality.
Strong verbal and written communication skills; multilingual ability is a plus.
Proficient in computer systems, including reservation software and Microsoft Office Suite.
Excellent organisational skills and the ability to multitask efficiently.
Professional appearance and positive demeanor.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits
Competitive salary.
Opportunities for career advancement within a growing hospitality group.
Employee discounts on hotel services and amenities.
Training and development programs to enhance skills and knowledge.
Friendly, supportive work environment focused on teamwork and service excellence.
How to Apply:
If you’re interested in this role, visit the official website for more information — click here to apply now.