Job Summary
The Business Operations Manager will be responsible for maintaining strategic oversight and coordinating projects, events, and operational plans across the South West. Working closely with the Head of Business Operations, the postholder will provide support for finance and HR commissions.
By building successful relationships, they will identify opportunities for continuous improvement and ensure the necessary workforce is in place to achieve priorities.
The postholder will also develop project plans, collaborate to ensure projects are managed effectively, and present concise reports to the Senior Management Team on regional activities.
Reporting to the Head of Regional Engagement, the postholder will support engagement activities with external stakeholders and lead the coordination of external events that promote the region’s priorities.
This is a site-based role with occasional national travel requirements.
- Employer: UK Health Security Agency
- Job Title: Business Operations Manager
- Location: Bristol, United Kingdom
- Salary: £41,983 to £48,128 per annum
- Job Type: Full-time & Part-time
- Closing Date: 03 November 2025
Main Duties of the Job
Operations Management
Support workforce projects, including staff away days and responding to the People Survey results.
Collaborate with the Head of Business Operations on developing and implementing the regional workforce strategy.
Assist with finance and Human Resources (HR) projects.
Design and establish efficient processes to support operational delivery.
Project Management
Develop project plans and collaborate across teams to deliver projects efficiently.
Maintain governance structures to ensure the Wider Leadership Team operates effectively.
Monitor and report to the Senior Management Team on progress toward objectives, identifying risks and mitigation measures.
Identify opportunities for continuous improvement.
Stakeholder Engagement
Assist with implementing the regional engagement plan by collaborating with external stakeholders in the South West.
Lead the development of a schedule of events in accordance with the regional engagement plan.
About UK Health Security Agency
UK Health Security Agency (UKHSA) promotes equality of opportunity and actively encourages applications from all backgrounds, including groups currently underrepresented in its workforce.
The agency’s ethos is to be an inclusive organisation for all staff and stakeholders — creating and nurturing a culture where differences drive innovative solutions to meet workforce and community needs.
For more information, visit the official careers site:
https://gov.uk/ukhsa/careers
Job Description
Human Resources Management
Support the senior management team in planning, implementing, and coordinating effective training and development programmes for the Directorate.
Oversee recruitment activity, working with recruitment, HR, and Finance teams where appropriate.
Support the induction of new staff into the Directorate or Centre, including organisation of new IT equipment, passes, and other onboarding tasks.
Planning and Organisation
Contribute to developing performance and governance strategies and implementing improvement programmes aligned with business priorities.
Contribute to short-, medium-, and long-term business plans to achieve quality outcomes.
Oversee key directorate projects, working with project and programme professionals to create and maintain effective management plans and processes.
Develop and implement records management processes relevant to business needs and ensure maintenance.
Contribute to developing key performance indicators for successful assessment of work areas.
Other Responsibilities
The above outlines key tasks and responsibilities for the role. Additional duties may be required as assigned by the line manager.
The job description and person specification may be reviewed periodically according to the changing needs of UKHSA Health Protection in Regions.
Communication and Key Working Relationships
The postholder will develop working relationships and communicate regularly with a wide range of individuals — clinical and non-clinical, internal and external to UKHSA.
Essential Role Criteria
Significant relevant experience working in a business support role, including experience monitoring budgets and procurement processes.
Ability to analyse and use a range of credible information from internal and external sources to support decisions.
Ability to deal with complex matters and difficult situations, requiring persuasion and influence.
Ability to plan for both long- and short-term requirements and adjust plans as needed.
Forward-thinking ability to anticipate and address risks before they occur.
Understanding of and commitment to equality of opportunity and good working relationships.
Desirable Role Criteria
Experience of managing projects and reporting risk.
Knowledge of project principles, techniques, and tools.
Ability to use digital tools effectively and identify areas of best deployment.
Selection Process Details
This vacancy uses Success Profiles, assessing Behaviours, Strengths, and Experience across two stages.
Stage 1: Application & Sift
Applicants must complete an online application form and provide a 1000-word supporting statement addressing the six essential criteria.
Longlisting categories:
Meets all essential criteria
Meets some essential criteria
Meets no essential criteria
Only those meeting all essential criteria will proceed to the next stage.
Shortlisting focuses on:
Relevant business support experience (including budget and procurement monitoring)
Analytical and decision-making abilities
Short- and long-term planning skills
Desirable criteria may be applied if there are many successful candidates.
Feedback will not be provided at this stage.
Note: CVs will not be accepted; all details must be entered in the application form.
Stage 2: Interview (Success Profiles)
Interviews will be face-to-face, though remote options may be available in exceptional cases.
Behaviours, experience, and strengths will be assessed.
Applicants will be asked to deliver a 5–10 minute presentation on a topic (provided at interview) assessing the “Seeing the Bigger Picture” behaviour.
Behaviours assessed:
Seeing the Bigger Picture (Lead behaviour)
Changing and Improving
Communicating and Influencing
Once the job closes, the advert will no longer be available — applicants are encouraged to save a copy for reference.
Eligibility Criteria (External)
Open to all external applicants from outside the Civil Service, including internal candidates by definition.
Location and Working Arrangements
This role is hybrid, based at the Bristol office.
UKHSA offers flexible working arrangements where business needs allow.
Hybrid workers are expected to spend a minimum of 60% of contractual working hours (approximately 3 days per week, averaged monthly) in the office.
The Bristol office is modern and newly refurbished, with excellent transport links and co-location with other government departments such as the Department for Health and Social Care (DHSC).
Security Clearance
Successful candidates must meet Basic Personnel Security Standard (BPSS) clearance before appointment and pass a Disclosure and Barring Service (DBS) check.
Person Specification
Behaviours (Essential)
Seeing the Bigger Picture (Lead Behaviour)
Changing and Improving
Communicating and Influencing
Assessment Methods
Application Form and Supporting Statement
Presentation at Interview
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check to verify any previous criminal convictions.
Certificate of Sponsorship
Applications from candidates requiring Skilled Worker sponsorship are welcome and will be considered equally.
For more details, visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants for UK entry clearance must present a criminal record certificate for each country where they have lived for 12 months or more in the past 10 years.
Adult dependants (aged 18 and over) are also subject to this requirement.
Further guidance is available via the Criminal records checks for overseas applicants page.
How to Apply:
If you’re interested in this role, visit the official website for more information — click here to apply now.