Employer: South London and Maudsley NHS Foundation Trust
Job Title: Business Support Officer
Location: London, United Kingdom
Salary: £37,259 – £45,356 per annum
Job Type: Full-time
Closing Date: 03 November 2025
Job Summary
The Business Support Officer role at the Quality Centre (QCen) involves supporting the operational and strategic management of administrative systems that underpin the team’s work. The Quality Centre collaborates with staff, patients, carers, and partners such as King’s College London and King’s Health Partners to promote improvement, innovation, and value-based mental health care.
The Quality Centre operates under the leadership of the Chief Medical Officer and Chief Nursing Officer, focusing on:
Quality Management System – Clinical effectiveness and outcomes
Improvement Service – Quality improvement, consultancy, coaching, evaluation, and audit
Main Duties and Responsibilities
Operational Management
Oversee business administration systems and ensure effective management of resources and facilities.
Provide professional leadership in administration, health and safety, and business management in line with Trust policies.
Work closely with senior management teams, including the Director of Improvement and Heads of Quality, QI, and SLaM Partners.
Manage diary coordination for the Director of Improvement and serve as a key contact for the Quality Centre.
Key Responsibilities
1. Financial Performance Management
Authorise and process invoices using electronic payment systems.
Ensure compliance with Standing Financial Procedures.
Investigate discrepancies in budgets and liaise with the senior accountant.
Manage payroll processes, including new starters, leavers, and changes.
Oversee the eRoster system to manage leave, sickness, and payroll submissions.
2. Information and Performance Management
Maintain high data quality standards for client records.
Review and analyse performance data to track progress against targets.
Promote standardised information systems and update SharePoint accordingly.
3. Management of Administrative Staff
Lead and supervise administrative staff, conducting appraisals and managing performance.
Handle recruitment, induction, and professional development processes.
Review administrative support structures to ensure efficiency.
4. General Administrative Duties
Prepare and type reports, minutes, and correspondence.
Maintain databases and manage filing systems.
Liaise with internal and external contacts for meetings, interviews, and events.
Support consultancy projects and manage information libraries.
5. Development Programme Support
Act as the first point of contact for training and development programme enquiries.
Book venues and manage logistics for training sessions.
Maintain databases of attendees and coordinate programme materials.
6. Psychometric Tools Management
Manage contracts and costs for psychometric assessments.
Ensure reports are prepared and delivered by agreed deadlines.
7. Project Management
Lead and support projects to improve administrative processes and service systems.
8. Estates and Facilities Management
Maintain office systems and address operational issues promptly.
Lead on health and safety compliance, including fire safety and staff training.
9. Health and Safety Compliance
Complete and submit Health and Safety documentation.
Develop local H&S policies and escalate concerns when necessary.
10. Communication
Represent the service at meetings and provide updates on administrative matters.
Person Specification
Qualifications
Essential:
Evidence of training for administrative roles
Evidence of continuous professional development
Desirable:
Experience working with AI systems such as Co-pilot
Development and maintenance of electronic data systems
Experience
Essential:
Experience supporting senior management in an office environment
Experience managing health and safety procedures
Supervising and recruiting administrative staff
Knowledge and Skills
Essential:
High competency in Microsoft Office 365
Budget and financial control skills
Excellent written and verbal communication
Strong planning, organisation, and time management skills
Strategic thinking and ability to perform under pressure
Self-motivated, calm, and flexible
Additional Information
Location:
Headquarters are based at Denmark Hill (Zone 2), with additional services across Croydon, Lambeth, Lewisham, and Southwark. This is an in-person role requiring travel between sites.
Disclosure and Barring Service Check:
This post requires a Disclosure and Barring Service (DBS) check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Certificate of Sponsorship:
Applications from candidates requiring Skilled Worker Visa sponsorship are welcome and will be considered. Applicants may need to provide criminal record certificates from countries of residence, as per UK Visas and Immigration requirements.
How to Apply
If you’re interested in this position, visit the official website for more information — click here to apply now.