Job Overview
The London Borough of Barking and Dagenham is seeking an enthusiastic and motivated Customer Service Officer to join its fast-paced Contact Centre team. The role involves helping residents resolve a wide range of service issues efficiently and empathetically, ensuring they can return to their daily lives with minimal disruption.
This position is fully remote, and full training will be provided to equip successful candidates with the necessary systems, communication, and problem-solving skills.
- Employer: London Borough of Barking and Dagenham
- Job Title: Generic Customer Service Officer
- Location: Remote (United Kingdom)
- Salary: £32,535 – £33,987 per year
- Contract Type: Permanent
- Closing Date: 03/11/2025
Key Responsibilities
Handle customer inquiries and service requests across multiple departments.
Resolve issues efficiently or signpost residents to the right services.
Deliver professional, compassionate, and solutions-focused customer support.
Apply training and system knowledge to address customer needs effectively.
Contribute to the department’s commitment to placing residents at the heart of service delivery.
Requirements
Must have a reliable internet connection (as the role is 100% home-based).
Strong communication and listening skills.
Ability to handle challenging situations calmly and empathetically.
Attention to detail and a drive to solve problems.
Team player with a positive, customer-first attitude.
Previous customer service experience is an advantage but not required, as training will be provided.
About the London Borough of Barking and Dagenham
The London Borough of Barking and Dagenham is a vibrant and diverse community committed to providing excellent customer service. The council’s vision is built on DRIVE values, celebrating inclusivity, respect, and collaboration.
Employees benefit from:
Competitive salary and local government pension scheme.
Opportunities for learning and professional development.
A supportive environment focused on staff wellbeing.
For more information, visit:
Working for Barking and Dagenham | London Borough of Barking and Dagenham (lbbd.gov.uk)
Selection Process
The recruitment process includes two stages:
Shortlisting: Anonymised applications will be reviewed by an interview panel.
Assessment Day:
Role play exercise
Face-to-face interview
How to Apply
If you’re interested in this position, visit the official website for more information — click here to apply now.