About Ultramed
Ultramed is an award-winning, B-Corp certified company serving patients and healthcare providers in the UK and abroad. The company received a King’s Award for Enterprise: Innovation in 2023 and is backed by the NHS Innovation Accelerator. Recognised by the UK Department of International Trade as one of the country’s top 100 digital health companies, Ultramed is driven by a smart, diverse, and dynamic team working to improve healthcare.
- Employer: Ultramed
- Job Title: Customer Support Officer
- Location: Remote (United Kingdom)
- Salary: £26,000 per year
- Job Type: Full-time
Company Mission
Ultramed aims to empower patients through technology while freeing healthcare teams to focus on patient care. The company believes software has the potential to transform healthcare delivery, helping people live happier and healthier lives.
Company Values
Integrity: Promoting honesty, transparency, and reliability to build trust among team members, customers, and patients.
Proactivity: Anticipating needs, solving problems, and driving continuous improvement with adaptability and flexibility.
Collaboration: Valuing teamwork and diverse perspectives to achieve shared goals.
Patient Advocacy: Prioritising patient safety and excellence in delivering high-quality healthcare solutions.
What Ultramed Does
Ultramed’s platform enables patients to securely share personal health information with healthcare teams. This system allows providers to request information needed to plan upcoming operations or procedures, helping reduce unnecessary appointments, improve patient safety, and enhance efficiency for healthcare professionals.
Key Responsibilities
Provide day-to-day communication with end users to troubleshoot and resolve issues, primarily supporting patients via phone, email, and LiveChat.
Adapt communication styles to meet customer needs.
Contribute to weekly support team meetings.
Attend staff meetings and maintain positive relationships with staff, stakeholders, and customers.
Collaborate with the Ultramed team to achieve company objectives.
Requirements
Essential:
A-level education or equivalent experience.
Excellent IT skills with a willingness to learn new systems.
Strong written and verbal communication skills, particularly for phone and email correspondence.
Ability to work across multiple support channels.
Capable of prioritising workload based on team needs.
Flexible approach to tasks and professional development.
Initiative and problem-solving ability.
Able to work independently and within a team.
Confident and articulate in presenting information and opinions.
Professional representation of the company.
Commitment to equality, diversity, and inclusion policies.
Must be a UK tax resident.
Desirable:
Experience in the healthcare sector.
Previous customer-facing experience.
Familiarity with Zendesk or similar platforms.
Company Benefits
Fully remote and flexible working arrangements.
9-day working fortnight — alternating Fridays off with no reduction in salary or leave (average 36 hours/week).
Working From Home allowance — monthly tax-free allowance for additional costs.
Pension Match & Salary Exchange — up to 14% combined contribution (6% employer, 8% employee).
Profit-Sharing Scheme — annual profit share distributed equally among the team.
Share Incentive Plan — tax-free shares issued regularly.
Loyalty Annual Leave Bonus — starting with 24 days (including a birthday day off), with more days awarded for continuous service.
Annual Leave Purchasing Scheme — option to buy up to 5 additional days each year.
Top-notch equipment — new MacBook and required peripherals provided.
Home Office Stipend — support for necessary home office purchases.
Education Budget — funding available for courses, books, webinars, and conferences.
Co-working Space Contribution — available on a case-by-case basis.
Flexibility for Parents and Carers — adaptable work schedules to support family needs.
HealthShield Cashback Plan — claim reimbursements for health and wellness costs, with access to 24/7 GP services, counselling, and subsidised gym memberships.
(Availability for scheduled meetings required between 10:00 – 16:00.)
Equity, Diversity, and Inclusion (EDI)
Ultramed is dedicated to creating an equitable, diverse, and inclusive workplace. Integrity is a core value, and the company continues to refine its approach to EDI to ensure a supportive and representative environment for all employees.
Ultramed’s commitment includes:
Implementing EDI-focused recruitment practices.
Hosting team learning sessions on inclusive workplace communication.
Regularly reviewing employee benefits to meet evolving team needs.
The company acknowledges that inclusion is an ongoing effort and remains dedicated to learning, improving, and fostering a truly inclusive workplace.
How to Apply:
If you’re interested in this role, visit the official website for more information — click here to apply now.