Employer: Benifex
Job Title: Customer Success Director
Location: Remote (United Kingdom)
Salary: £65,000 – £75,000 a year
Job Type: Part-time & Full-time
About Benifex
Benifex is a fast-moving technology company and one of the most successful providers of online reward and benefits solutions in the world. The company believes that everyone deserves an exceptional experience at work every day and builds workplace technology that makes this happen.
Benifex’s mission is to build remarkable experiences that employees love. Today, Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help achieve this mission, the company seeks brilliant people to join the team.
Why Apply
Growth: Benifex is scaling fast, with strong customer wins and increasing market traction. This is an exciting time to join the company — a high-growth, evolving environment where you can help shape its UK presence and be part of something truly special.
Impact: Manage a multimillion-pound portfolio of global customers, driving both customer success and Benifex’s growth through retention and ARR expansion.
Team: Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success together.
Variety: Work across Benifex’s full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative HR solutions.
Culture: Benifex has been recognised as a Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025, with an inclusive, supportive, and growth-oriented culture.
Note: Visa sponsorship is not available. Applicants must be based in the UK for this position.
Benefits
£65,000 – £75,000 salary and commission (£8,500 – £22,500 OTE)
Flexible work – choose a setup that works for you, with one office visit per month (UK or Ireland-based)
Full access to a comprehensive benefits package, including discounts from hundreds of high street brands and salary sacrifice schemes across Finance, Health, and Tech
25 days holiday plus local bank holidays
Birthday off
Two half-day wellbeing days
Healthcare cash plan to cover day-to-day healthcare costs
Employee Assistance Plan with 24/7, 365-day support
Income Protection (75%) and life assurance (4x salary)
Referral bonuses
Enhanced parental leave package – 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
Work from Anywhere policy for 90 days
Buy and Sell holiday scheme
£50 monthly allowance on a personal Benifex card, topped up at the start of each month
Role Overview
Benifex is looking for an experienced Customer Success Director to join its Global Accounts team in the UK. This senior individual contributor role manages a multi-million-pound portfolio of around 10–20 strategic enterprise customers.
The successful candidate will build long-term partnerships with Benifex’s most valuable clients, ensuring the company delivers measurable business outcomes and drives lasting customer success. Acting as a strategic advisor and escalation point, this role is supported by dedicated Customer Success Managers focused on day-to-day engagement. It is a high-impact position that shapes how the company’s largest customers achieve their goals through Benifex.
Key Responsibilities
Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and exceptional customer experience
Partner with customers to understand business priorities, define clear success plans, and align Benifex solutions to deliver measurable value
Drive renewals and growth by identifying expansion, cross-sell, and upsell opportunities
Lead strategic reviews and engagement meetings (virtually and in-person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation
Act as a trusted advisor, providing thought leadership on Employee Benefits, Reward, HR, and technology trends
Collaborate cross-functionally with internal teams across Product, Operations, Marketing, and Sales to ensure consistent delivery
Champion the customer voice internally, ensuring feedback and insights inform product development and continuous improvement
Manage the renewal process, including contract negotiations and RFPs, ensuring successful outcomes for both the customer and Benifex
Promote customer advocacy through participation in events, case studies, and reference opportunities
Candidate Requirements
Required Skills and Experience:
Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts
Extensive experience in customer success or employee benefits consulting
Proven track record in B2B SaaS environments, focusing on global enterprise businesses
Bonus Skills:
HR Tech or Employee Benefits experience
RFP/tender experience
Core Competencies:
Strong communication and influencing skills
Strategic Customer Success mindset
Excellent organisational and commercial acumen
Strong relationship building and negotiation skills
Benifex encourages applications from talented and passionate individuals who are eager to learn and grow, even if they do not meet every listed requirement.
Interview Process
Benifex values an efficient and transparent recruitment process.
Initial call with the Talent team – 30 minutes
Online tests in numeracy and logical reasoning
Interview with the Commercial Lead – 60 minutes
Final interview with a Senior Leader – 30–45 minutes
Commitment to Inclusion
Benifex is committed to equal opportunities and celebrating diversity. The company values every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, and fosters a workplace where everyone feels respected and valued.
By embracing diverse perspectives, Benifex drives innovation and exceeds expectations together. The company is proud to be an inclusive employer, celebrating the unique contributions of everyone.
If you require reasonable adjustments for interviews, please respond to the email you’ll receive after applying.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.