Overview of Vax
Vax Ltd is a heritage-rich, expert-led business with a clear mission: to prioritise innovation and create easy-to-use products that seamlessly fit into customers’ lives. The company has built a strong reputation for delivering reliable, high-quality cleaning solutions. At the core of its success is a culture of innovation, continuously improving products to meet customer needs effectively.
Job Description
The Customer Service Advisor role at Vax Ltd offers the opportunity to join a dynamic remote team that handles a range of customer queries using a world-class CRM system.
- Employer: Vax Ltd
- Job Title: Customer Service Advisor
- Location: Remote (United Kingdom)
- Salary: £25,396.80 per year (rising to £26,187.26 after 6 months)
- Job Type: Full-time
Key Responsibilities
Sales through service and product upselling.
Onboarding new customers and providing post-sale support.
Servicing products under warranty.
Offering retailer support and handling general customer inquiries.
Delivering exceptional customer service across multiple channels — phone, email, WhatsApp, social media, and live chat.
Working Hours
40 hours per week, over 7 days (2 consecutive days off).
Monday–Friday: 8-hour shifts between 8:30am and 8:00pm.
Saturday–Sunday: 8:30am – 5:00pm.
Weekend work is required.
Why Work at Vax Ltd
Vax Ltd attributes its success to a talented team dedicated to customer satisfaction. The company provides all the necessary hardware and training for remote work, including full systems, product, and process training.
Additional Benefits Include:
25 days holiday plus bank holidays (with the option to buy extra days).
5% employer pension and life assurance.
Discounted gym memberships nationwide.
Income protection.
Free Vax product and access to discounted staff sales.
Everyday rewards with online discounts, family day offers, cinema tickets, and more.
Company Values
Trust: Built on expert knowledge and reliability.
Honesty: Open and transparent in every action.
Resilience: Agile and adaptable to change.
Innovation: Constantly exploring new ideas to benefit customers and the business.
Valued: Inclusive and respectful workplace culture.
Energy: Positive and enthusiastic approach to work.
Experience Required
Minimum 2 years in a contact centre role.
At least 1 year in sales.
Benefits
Company pension.
Work-from-home flexibility.
Work Location: Remote
How to Apply
If interested in this position, visit the official Vax Ltd website for more information — click here to apply now.